Must-have Features of an eScooter App for Business Growth

eScooters have become a popular choice for both urban and rural commuting, offering a convenient, eco-friendly, and cost-effective transportation solution. As demand for eScooter rentals continues to rise, a smart, user-friendly mobile app is becoming the key to managing your business. 

But here’s where things get interesting: what makes an app great? The features.

A feature-packed eScooter app not only ensures a seamless experience for users but also empowers business owners to streamline operations and boost profits. By integrating the best eScooter app features, you can enhance customer satisfaction while driving business growth and efficiency.

No matter if you're looking for a list of features in eScooter app development or wondering what tools can set your app apart from competitors, this blog will help you understand the core features for the success of your app.

What is an eScooter App and Why Does It Matter for Your Business?

An eScooter app is a mobile application that helps to run the rental and usage of electric scooters. Such apps allow users to easily locate, unlock, and rent electric scooters for travelling short distances. 

It is integrated with features like GPS-enabled location tracking of nearby scooters, payment facilities, ride tracking, and user profiles for personalizing services. This makes users lives easy by adding more to their comfort. 

The growing demand for transportation apps makes now the perfect time to develop an eScooter app. But, in order to do so, you will need some of the essential and advanced features in your eScooter app and this is what our next section is all about. 

Essential Features That Are Required for Your eScooter app

After analyzing the growing market statistics of eScooter apps, it’s clear that developing a feature-rich app is key to meeting both business needs and customer expectations. A well-designed app can significantly boost your business growth. Let’s discuss some of the must-have features of an eScooter app.

1. User Registration & Profile Management

User registration and profile management are must-have features of eScooter app. The process of registration should be simple and quick. Easy sign-up through email or social media accounts will help the users. 

Users should be able to easily access their personal details management, and hence their payment means.

Benefit:

• Reduces the time it takes for users to get started.

• Allows for a personalised user experience.

• Makes it easier to track ride history and preferences.
  

2. Location-Based Scooter Availability

One of the success keys for an eScooter app is the location-based service. It gives users a view of the nearest available scooters in real time, based on GPS technology. The map has to be very accurate and updated instantly for scooter availability.

Benefit:

• Helps users find eScooters quickly and easily.

• Increases customer satisfaction by reducing search time.

• Supports better fleet management by showing where scooters are located.

3. Real-Time Monitoring

Real-time monitoring is one of the user-friendly eScooter app features that can boost customer retention. The user can monitor the progress of the ride in real-time, from beginning to end. 

It could also be a feature monitoring the level of the battery for the scooter so that users would know when they have to return the scooter or recharge it.

Benefit:

• Provides transparency and builds trust with users.

• Ensures the rider feels in control of their journey.

• Allows for better management of scooter fleet status.

4. Ride Booking & Scheduling

When we are talking about the e-scooter app, ride booking and scheduling are some of the necessary features to have in an e-scooter app. Users need to be able to book a ride now or schedule it for later. 

The scheduling option gives users flexibility by offering them the chance to schedule a ride in advance to plan their trip. This feature must be intuitive and easy to use.

Benefit:

• Increases user convenience by offering both immediate and future ride options.

• Reduces frustration during busy periods, such as peak hours.

• Encourages users to plan their trips around their schedules.

5. Secure Payment Gateway

A secured and integrated payment gateway is another feature of the e-scooter app that helps to make it easy for transactions. It has to allow more than one mode of payment- credit/debit cards, PayPal, or even e-wallets it could cover various preferences among the users.

Benefit:

• Ensures secure and seamless payment processing.

• Provides users with multiple payment options.

• Increases trust in the platform by offering secure transactions.
  

6. Ride Duration & Pricing Transparency

The feature for the eScooter app should display detailed information about the ride’s duration, distance, and cost both before and after the trip. A clear pricing breakdown ensures that users are fully aware of the charges, helping to avoid any confusion or disputes. 

This feature of eScooter app enhances transparency and builds trust with users, making the entire ride experience more straightforward and user-friendly.

Benefit:

• Builds trust with users by offering transparency.

• Helps users make informed decisions about their rides.

• Prevents unpleasant surprises when the user finishes their trip.
  

7. QR Code Scanning for Unlocking Scooters

The other feature is that the scooter has a QR code scanning facility that unlocks it. This will automatically unlock the scooter for the rider by scanning the QR code in the scooter and letting users get off the ride. 

QR Code Scanning for Unlocking Scooters is a feature commonly used in eScooter apps. Users can scan a QR code displayed on the eScooter using their smartphone to unlock it and start their ride. 

This provides a quick and contactless way to access the scooter without needing keys or manual unlocking.

This eScooter app feature is much faster and more convenient than traditional manual unlocking methods, enhancing the overall user experience.

Benefit:

• Speeds up the scooter rental process.

• Reduces wait times for users.

• Increases security by ensuring each ride is tied to a specific scooter.
  

8. Trip History 

The users should be allowed access to view their previous trips along with detailed receipts of the costs and time spent on each ride. This feature would be useful in tracking personal expenditures or business travel.

Benefit:

• Helps users keep track of their rides and spending.

• Useful for reimbursement purposes or personal budgeting.

• Increases transparency and trust in the service.
  

9. Push Notifications & Alerts

Push notifications are a key feature for the eScooter app. It helps to keep users informed about updates related to their rides. These alerts can notify users about promotions, scooter availability, or reminders about account updates.

Benefit:

• Keeps users engaged with timely updates.

• Promotes special offers or new services.

• Improves user retention by offering ongoing communication.

10. Ratings & Reviews

After riding, users will be capable of rating an experience and giving feedback on the scooter, the ride, or even the app itself; ratings help improve service by identifying areas for improvement.

Benefit:

• Encourages continuous improvement based on user feedback.

• Builds credibility and trust with new users.

• Allows businesses to identify and resolve issues quickly.

Advanced Features of an eScooter App

Apart from basic must-have features, you can integrate your app through some advanced features of e-scooter app. Let's discuss some advanced features to create best eScooter apps. 

1. User Loyalty Program

When we are talking about the advanced features of the e-scooter app, the user loyalty program is one of the necessary eScooter app features. A service can provide its loyalty program with points, discounts, or special perks for the frequent users of the service. 

Benefit:

• Encourages repeat usage and customer retention.

• Increases user engagement with rewarding incentives.

• Helps improve brand loyalty and long-term customer satisfaction.

2. Smart Ride Locking Mechanism

The remote locking feature allows users to securely lock their scooter when making stops, ensuring peace of mind during pauses. This smart locking system boosts security by preventing theft or damage while the scooter is unattended. 

As a standout feature of the eScooter booking app, it provides added convenience and safety for every ride.

Benefit:

• Reduces the risk of theft or misuse.

• Provides flexibility for users to take breaks during their ride.

• Enhances user trust and peace of mind.
  

3. Multilingual Support

This feature is particularly valuable in cities with a diverse user base, as it allows the app to cater to people from different cultural backgrounds by offering multiple language options. 

As it is one of the top features of the eScooter app, it ensures accessibility and convenience for a wider audience, enhancing the overall user experience.

Benefit:

• Expand its user base since it accommodates non-English speakers.

• This makes the service more accessible to a wider serviceable population.

• Improves the user experience by offering language options.

4. Geofencing

Geofencing enables businesses to establish virtual boundaries that define where users can ride or park their scooters. This feature helps in managing scooter locations effectively, ensuring that riders stay within designated legal or operational areas. 

As part of the eScooter app features of 2025, geofencing will play a crucial role in enhancing the overall user experience and operational efficiency by preventing scooters from being used outside approved zones.

Benefit:

• Reduces misuse of scooters in restricted areas.

• Improves fleet management by ensuring scooters are used in designated zones.

• Helps reduce operational costs by avoiding misuse and damage.
  

5. Battery & Maintenance Indicators

It shows the power level of a battery and makes alerts about scheduled maintenance so users are well-equipped with information prior to commencing their ride with the scooter; this way, users can easily avoid experiencing undesirable situations while their trip is being undertaken.

Benefits:

• It increases its reliability by not experiencing scooter breakdowns.

• It improves the customer experience by giving him control over his ride.

• Helps businesses monitor fleet health and perform regular maintenance.

6. Customer Support Integration

In-app customer support ensures that users can easily contact the business in case of issues or concerns. This could include chat support, call support, or even an FAQ section to resolve common challenges of the eScooter app.

Benefit:

• Provides immediate help to users when they face issues.

• Increases customer satisfaction by offering easy access to support.

• Builds trust by ensuring users feel supported throughout their experience.
  

7. Referral Program

Referral programs help to invite people to use the platform by giving rewards or discounts for every valid referral. This can lead to a big increase in the user base organically for the app.

Benefit:

• Promotes organic growth by leveraging user networks.

• Awarded loyal customers to help grow the business.

• Increases brand awareness through word-of-mouth marketing.
  

8. Heatmap for Scooter Distribution

A heatmap showing high-demand areas can help businesses distribute scooters more effectively. This feature optimises scooter placement, ensuring that popular locations always have enough availability.

Benefit:

• Reduces scooter shortages in high-demand areas.

• Optimises fleet distribution, reducing operational costs.

• Improves the overall user experience by ensuring availability.
  

9. AI-Powered Route Optimization

Route optimization using AI with real-time data helps users avoid traffic. This ensures that the routes are optimised and improves overall user satisfaction. 

This is one of the most amazing eScooter booking app features that allow riders to enjoy faster, more convenient journeys to make their trips more enjoyable and time-efficient. 

Partnering with an experienced mobile app development company, you can ensure proper AI integration in your app.

Benefit:

• Reduces ride time, increasing user satisfaction.

• Provides a smarter, more efficient transportation experience.

• Helps businesses optimise scooter usage by ensuring quicker routes.
  

10. Social Media Integration

Allow users to share their eScooter experiences on social media platforms. This feature can boost visibility and attract new users, especially when users share their rides or achievements.

Benefit:

• Increases app visibility through user-generated content.

• Enhances community-building among users.

• Provides free marketing through social media sharing.

11. Vehicle Types & Customization

It allows users to choose from different types of e-scooters, such as those with adjustable seating or for heavy riders. The customisation options allow users to choose a scooter that best suits their needs.

Benefit:

• It increases user satisfaction through the provision of choices that fit their preferences.

• It attracts a wider range of users with varying needs.

• It increases repeat usage through personalised experiences.
  

12. Ride Pause & Resume Feature

This feature allows users to temporarily pause their ride whenever they need a break.

It's particularly useful for long-distance travellers who may want to stop for a while along their journey. Once they're ready to continue, they can easily resume their ride. 

This is one of the key features of the eScooter booking app, ensuring a smooth and flexible experience for all riders.

Benefit:

• Increases convenience for longer trips.

• Reduces costs for stopping temporarily for its users.

• Provides convenience for riders as they can still stop for some time without getting their progress halted.

13. Environmental Impact Monitoring

Displaying the amount of CO2 users saved by using Scooters can encourage eco-friendly habits and attract more users who care about the environment. This is one of the great parts of the features of eScooter booking software. 

It promotes sustainability and boosts user engagement by showing the positive environmental impact of their choices.

Benefit:

• Eco-friendly behaviour; sustainability

• Applies to and attracts environmentally conscious users.

• Improves your brand image; appeals to green endeavors.
  

14. Admin Dashboard

An integrated admin dashboard will enable the tracking of user activity, fleet status, and financial reports. This gives an insight into the performance of the app and enables optimisation of operations.

Benefit:

• It allows for efficient management of fleets and tracking of users.

• Data-driven insights are given to make decisions.

• It helps businesses optimise resources and reduce operational costs.
  

15. Integration with Public Transport

Integrate the eScooter app with local public transport systems so that users can plan their entire journey, combining scooter rides with buses or trains.

Benefit:

• Facilitates a fluid multi-modal travel experience.

• This makes the application more appealing to commuters.

• Increases usage of the application with an end-to-end solution for transportation.

Create a Feature-Rich eScooter App with JPLoft

If you wish to develop an eScooter app that offers all the must-have features in the market, then JPLoft, as a renowned eScooter app development company, is here to assist you. We specialise in developing user-friendly, powerful apps that meet all the requirements of your eScooter business. 

Be it GPS tracking, easy booking, payment integration, or real-time ride status, our app has all the features that would be required for a better user experience.

Our professional team ensures your application is rich in features yet easy and intuitive for your customers. With secure payment gateways, live ride tracking, and user-friendly interfaces, your app will make Scooter rentals seamless and enjoyable.

Partner with JPLoft and get an eScooter app that helps enhance your business while getting your customers coming back for more.

Conclusion

A good eScooter app should have some necessary must-have features of performance, thus allowing users and business owners to carry out their operations smoothly and efficiently. Such key features include easy booking, GPS real-time tracking, secure payment mode, and user-friendly interfaces for smooth running, among others. 

More notable features such as a ride history, scooter availability, and customer support can help engage users more meaningfully. Focus on the core features of the eScooter app. Your eScooter app will not only take care of all the needs that your customers want but also develop your business with such healthy growth. 

It can take over a whole competitive market. Ensure that your app is intuitive, efficient, and provides an incredible user experience, all this will unlock the secret to your success in the eScooter market.